# Shipping & Returns

### Shipping

All orders will usually be shipped within 1-2 business days. We use UPS Ground, USPS First Class, USPS Priority and FedEx.

### **Refund Policy**

By completing a purchase on our website, you acknowledge that you have read, understood, and agree to our Refund Policy.

### **Final Sale Policy**

TCG Singles and any products containing sealed Trading Card Game booster packs are not eligible for return. This includes Pokémon, Magic: The Gathering, One Piece, Lorcana, Yu-Gi-Oh!, Flesh & Blood, Digimon, and all other collectible singles or sealed booster items.

### **Eligible Returns**

All other products may be returned within **14** days as long as they are in their original packaging and in resalable condition. For damaged or defective items, please send an email to contact@kingslayergames.com for assistance.

### **Online Order Returns**

Returns for orders placed on **[www.kingslayergames.com](/content/site-root.html)** may take 1–5 days to process. Refunds can take up to 10 business days to appear in your account. Customers are responsible for the cost of return shipping.

Items purchased online may also be returned in-store at any of our locations.

### **Refund Policy for Event Entries**

To cancel and receive a refund, you must call the store at least 3 hours before the event start time. For events with early/morning start times, you must call the day before the event to request a refund. Cancellation requests sent through direct messages or platforms such as Discord, Instagram, Facebook, etc., will not be accepted. Cancellation requests sent with less than 3 hours notice will not be accepted.